1. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
2. To be eligible for a return, your item must be in unused condition with original packing. We do not accept a returned item that's worn, damaged, washed and altered in any way.
3. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
4. Buyer is responsible for the shipping back cost.
5. If you need to return the product, the shipping fee forth would be subtracted no matter whether it's free shipping fee or not when ordering. Since it's already paid to the courier when shipping. Your understanding is highly appreciated.
If you wish to return the items to the right return address, please contact our customer service in advance, we will get back to you within 24 hours.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.